Effective Error Resolution
Errors on your ecommerce site don’t just frustrate users; they can impact conversions too. In this webinar a Noibu technical expert will take you through a live demo of how to diagnose, reproduce, and resolve revenue-blocking issues. You’ll learn how to:
1. Understand the context and impact of an error, including how it affects customers.
2. Extract and interpret technical details about an error to diagnose the root cause
3. Review session replay videos to see the full sequence of events leading up to an error
4. Leverage information from Noibu to reproduce an error and accelerate resolution.
Here are some additional helpful articles from our knowledge base:
Overview of issue resolution workflows in Noibu
https://help.noibu.com/hc/en-us/sections/7292829365901-Resolution
Uploading source maps for JS issues
https://help.noibu.com/hc/en-us/articles/7770357274637-Source-Maps-Overview
Enabling HTTP collection
https://help.noibu.com/hc/en-us/articles/21336588773517-HTTP-Data-Collection-Overview
Creating alerts for reoccurring Closed-Fixed issues
https://help.noibu.com/hc/en-us/articles/15495125555085-Creating-Editing-and-Deleting-Alerts